TERMS OF EXCHANGE AND RETURN

We want every purchase at aries.top to bring you inspiration and creative joy. If for any reason an item does not suit you or you find a defect, you have the option to exchange or return it under fair and transparent terms.

1. General Provisions

  • The purchase and sale of goods in our store is governed by the current legislation of Ukraine.
  • For the convenience of our customers, aries.top offers an extended return period: you have the right to return or exchange purchased goods within 30 calendar days of receipt (excluding the day of purchase), provided that product appearance and consumer properties are preserved.

2. Return and Exchange of Goods of Good Quality (Within 30 Days) You can return or exchange yarn, tools, and accessories of good quality within 30 days of receipt if the following conditions are met:

  • The item has not been used (no signs of unwinding, knitting, washing, use, or other manipulations);
  • The product's appearance, consumer properties, and original factory packaging are fully preserved;
  • All original labels, tags, and paper bands on skeins, needles, or hooks are present and undamaged;
  • The product set is complete as originally delivered.

Please note: Shipping costs for returns or exchanges of goods of good quality are paid by the buyer.

3. Return of Defective Goods and Warranty

General Terms (Manufacturing Defects): If you discover a manufacturing defect or if the items delivered do not match your order:

  • You have the right to request a replacement, a proportionate price reduction, defect remediation, or a full refund.
  • In cases of confirmed defects or an error on our part, all re-shipping costs will be covered by aries.top.

Special Warranty on Addi Tools: Addi brand tools come with an extended 10-year manufacturer warranty.

  • The warranty covers hidden manufacturing defects (e.g., detachment of the cord from the needle, coating defects, etc.), provided the tool has been used properly for its intended purpose.
  • The warranty does not cover mechanical damage caused by drops, forced bending, improper storage, or natural wear and tear from long-term use.

4. Items NOT Eligible for Return or Exchange Pursuant to Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, "On Implementation of Certain Provisions of the Law of Ukraine 'On Protection of Consumer Rights'", the following cannot be returned or exchanged:

  • Items with damaged or missing original labels/packaging;
  • Items showing signs of use or loss of original condition.

5. Inspecting Goods Upon Delivery

  • The risk of damage or loss during transit transfers to the buyer upon actual receipt.
  • Always check the integrity of the packaging and contents directly at the carrier's branch (Nova Poshta, Ukrposhta, etc.).
  • If you discover damage to the package or the product itself, draw up an Acceptance/Transfer Act (Damage Act) together with the courier/delivery staff.
  • Notify aries.top customer support immediately about the insured event so we can promptly file a claim with the delivery service to expedite investigation and compensation.
  • If the item is accepted without inspection or a formal act at the delivery office, subsequent claims regarding mechanical damage or missing contents cannot be accepted.

6. Return Procedure and Shipping

  1. Contact aries.top customer support using the details listed on our website or send us an email.
  2. Complete the Return and Refund Application form (downloadable on our website or available from our manager).
  3. Send the item along with the completed Application and proof of purchase (receipt/invoice) to the address provided by the manager.

Please note regarding shipping costs:

  • For returns of goods of good quality, shipping costs are paid by the buyer.
  • For returns of defective goods (store errors/defects), shipping costs are paid by aries.top.
  • Inspection of returned items to ensure condition and label integrity is conducted by our warehouse staff upon receipt, after which refunds are issued.

7. Refund Procedure

  • Refunds are processed based on the completed Return Application after the items are received and inspected at our warehouse.
  • Payments are made within 1–7 business days of receiving and verifying the returned items.
  • Refund Method: In compliance with Ukrainian legislation, refunds are issued using the same payment method as the original transaction (to the bank card or IBAN account from which the payment was made).
  • Full bank details (IBAN, recipient's full name, tax ID/TIN) must be specified in the Return Application for accurate payment processing.

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